Help

Frequently asked questions. If your answer is not here, get in touch with the service point where the device was dropped off.

• Do I need an account to check the status?

  No. All you need is your email address and the 6-digit code we send there. We do not set up any accounts here.

• How long is the code valid?

  10 minutes. After that, enter your email address again and we will send you a new code.

• The code has not arrived — what should I do?

  Check your spam folder and make sure it is the same address given when the phone was dropped off. If the code is still missing, call the service point where the device was dropped off.